Contact Us
We’re here to assist you with any inquiries about our timepieces and services.
Phone
(442) 274-9097
vluxtime@gmail.com
Location
74710 CA-HWY111 #102
Palm Desert, CA 92260
Frequently Asked Questions
How do you verify the authenticity of your timepieces?
Every watch undergoes rigorous inspection by our certified experts. We verify serial numbers, examine movement components, assess case and dial authenticity, and provide complete documentation. We only source from trusted networks and can trace the provenance of each piece.
Do you offer a warranty on your watches?
Yes, all timepieces purchased from V Lux come with our authenticity guarantee and a service warranty. The specific warranty terms vary by timepiece and condition, but we stand behind every watch we sell.
Can you help me sell or trade my current watch?
Absolutely. We offer consignment services and trade-in options for luxury timepieces. Contact us for a confidential evaluation of your watch’s current market value.
How long does a full overhaul service take?
A complete overhaul typically takes 2-4 weeks, depending on the complexity of the movement and parts availability. We provide detailed timelines and keep you informed throughout the process.
Do you ship internationally?
Yes, we ship worldwide with full insurance and tracking. We work with specialized luxury shipping partners to ensure your timepiece arrives safely and securely.
Can I visit your showroom?
Yes, we welcome visitors by appointment at our Palm Desert location. This allows us to provide you with personalized attention and showcase our current collection in a private setting.